Our Returns Policy
We want you to be completely happy with your purchase. If you are not satisfied, we're here to help.
Eligibility
You have 14 calendar days from the date of delivery to return an item. To be eligible for a return, the item must be unused and in the same condition as received, in its original packaging, and not a perishable food item that has been opened.
Non-Returnable Items
Opened food products cannot be returned for hygiene and food safety reasons. We are unable to accept returns on items that have passed their best-before date at the time of return.
Damaged or Incorrect Items
If you have received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo of the item. We will arrange a replacement or full refund at no cost to you.
How to Return
To initiate a return, please contact us at hello@goandelicacy.com with your order number and reason for return. We will provide you with a return address and instructions. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
Refunds
Once your return is received and inspected, we will notify you by email. If your return is approved, your refund will be processed to your original payment method within 5–10 business days.
Late or Missing Refunds
If you have not received your refund after 10 business days, please check with your bank or card issuer first. If the issue persists, please contact us at hello@goandelicacy.com.
Contact Us
If you have any questions about our returns policy, please contact us at hello@goandelicacy.com or via the Contact Us page.