1. Who We Are
GoanDelicacy.com is an online retailer of Indian and Goan food products based in the United Kingdom. When we refer to "we", "us" or "our" in this policy, we mean GoanDelicacy.com.
2. What Information We Collect
We collect personal information when you register an account, place an order or contact us. This includes your name, email address, phone number, delivery address and payment details. Payment card data is processed securely by our payment provider and is never stored on our servers.
3. How We Use Your Information
We use your information to process and deliver your orders, communicate about your account and orders, improve our website and services, and where you have opted in, send you promotional communications.
4. Legal Basis for Processing
Under UK GDPR, we process your data on the basis of contract performance (to fulfil your orders), legal obligation, and legitimate interests. Where we send marketing communications, we rely on your consent.
5. Sharing Your Information
We do not sell or rent your personal data. We share your data only with trusted third-party service providers who help us operate our business (e.g. payment processors, couriers), and only to the extent necessary.
6. Data Retention
We retain your account data for as long as your account is active or as required to comply with legal obligations. Order records are retained for a minimum of 6 years for tax and legal purposes.
7. Your Rights
Under UK data protection law you have the right to access, correct or delete your personal data, to restrict or object to processing, and to data portability. To exercise your rights please contact us at hello@goandelicacy.com.
8. Cookies
We use essential cookies to operate our website (e.g. your shopping session). We do not use tracking or advertising cookies without your consent.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
10. Contact
If you have any questions about this policy or how we handle your data, please contact us at hello@goandelicacy.com.